1-on-1 With a Winner: Jonathan Rainbow, 2021 Manager of the Year
As director of operations at Rapid Response Monitoring, Syracuse, N.Y., Jonathan Rainbow is responsible for ensuring that employees are happily working hard and making sure daily operations run without a hitch. Part of this was implementing COVID-19 work plans. He ensured that the company adhered to all safety guidelines throughout the pandemic with consistent messaging — which was incredibly important when guidelines changed almost weekly. He also built different processes and a tracking system for testing and contract tracing; quantifying time lost due to COVID-19 leaves; and a process for daily employee temperature screenings.
Rainbow, who was named TMA Monitoring Center Manager of the Year in April 2021, sat down with SDM to discuss his beginnings in the industry, staying in-office at the beginning of the pandemic, and the importance of communication in COVID-19.