Hagerstown, Md.-based Dynamark Monitoring monitors about 100,000 business and residential accounts, including its own accounts and some that it monitors on a wholesale basis for other installing companies. The company has the distinction of having created a central station from the ground up to support its operations. Senior Vice President of Central Station Operations Keith Godsey has been involved from the beginning, drawing on several decades of previous experience in the security business.
SDM Monitoring Today talked to him about the critical role the central station plays for Dynamark and how the company helps ensure excellent service.